dewaxx Privacy Policy
This page describes what we collect when you use dewaxx and how we keep that data protected. At dewaxx, we recognize that privacy is fundamental to trust. When our members access our platform—whether via web browser, our Android app, or iOS mobile browser—we gather information necessary to operate our services, process payments, verify accounts, and comply with financial regulations. We treat this information with care and never sell it to third parties for marketing purposes.
Our dewaxx platform serves members across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We offer slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook services (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All of these services require us to collect and process personal and financial data according to the practices outlined in this policy.
Our privacy commitments apply to all our members, regardless of jurisdiction. We process data in accordance with applicable data protection laws and our own internal standards. This policy is effective immediately and applies to all current and future use of dewaxx.
What Data We Collect at dewaxx
We collect personal information when our members register with dewaxx, including name, date of birth, email address, phone number, and physical address. We also collect identity document information (national ID number, passport details) as part of our Know Your Customer (KYC) verification workflow. This verification is mandatory and helps us prevent fraud, money laundering, and account abuse.
When our members use dewaxx, we collect transaction data: deposit amounts, withdrawal requests, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank account details), and settlement records for all wagers. We also collect behavioral data—which games our members play, time spent on the platform, tournament participation, and device information (IP address, browser type, operating system). This data helps us improve our service, detect fraud, and troubleshoot technical issues.
Our servers may sit outside your jurisdiction (typically in data centers across Southeast Asia). We apply the same security standards to all our data processing, regardless of server location. Our members retain the right to request access to their data, correct inaccuracies, or request deletion (where legally permitted), subject to our retention obligations for regulatory compliance.
How we use and protect your information
We use the data we collect at dewaxx for legitimate operational purposes: processing deposits and withdrawals, verifying account identity, settling wagers, detecting fraud, responding to support requests, and complying with legal and regulatory obligations. We do not use your data for direct marketing without your consent. Our communications (email, SMS) regarding your account, draws, tournament results, or important service changes are sent as essential service messages, not marketing.
Our dewaxx infrastructure uses industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. Our members' account balances and personal information are stored in secure databases with access controls and encryption at rest. We employ firewalls, intrusion detection, and regular security audits to maintain our platform's integrity. However, no system is entirely risk-free; our members acknowledge that data transmission over the internet carries inherent risks.
We retain data for as long as necessary to fulfill the purposes outlined in this policy and to meet our legal obligations. After a member closes their dewaxx account, we retain transaction records, identity documents, and dispute history for a defined retention period (typically 5–7 years) to comply with financial regulations and resolve potential disputes. Personal data is then securely deleted or anonymized.
Third-party processors and sharing
We do not sell our members' personal data to third parties. However, we share data with service providers essential to our operations: payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers (who manage our servers and databases), identity verification partners (who conduct KYC checks), and fraud-detection services. These processors are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose data to law enforcement, financial regulators, or other government bodies if required by law or legal process. We also share data internally across dewaxx teams (support, compliance, finance, engineering) as needed to serve our members and operate our platform. Our team members who access personal data sign confidentiality agreements and receive training on data protection obligations.
At dewaxx, we protect your data through encryption, access controls, and strict policies limiting use to legitimate service and regulatory purposes.
Cookies and tracking technologies
Our dewaxx platform uses cookies to improve user experience: session cookies keep our members logged in, preference cookies remember language and interface settings, and analytics cookies help us understand how members interact with our platform. Our members can control cookie settings through their browser; however, disabling certain cookies may affect platform functionality.
We do not use third-party advertising cookies or behavioral tracking for marketing purposes. Our analytics are conducted using privacy-respecting tools that do not identify individuals. If our members disable cookies, they can still access dewaxx, but some features (such as saved preferences) may not function optimally.
Your Rights and Our Commitments
Our members have the right to access, correct, or request deletion of their personal data, subject to legal restrictions. To exercise these rights, our members contact our support team with a formal request. We will verify identity and respond within a defined timeframe (typically 10–15 business days). Requests for data deletion may be declined if we are legally required to retain the data for regulatory compliance or dispute resolution.
We are committed to transparency: our members can view their account information, transaction history, and gameplay records at any time through their dewaxx dashboard. We provide regular statements detailing deposits, withdrawals, and account activity. If our members identify unauthorized transactions or suspect data compromise, they must contact our support team immediately.
Our privacy practices may change over time as our platform evolves and regulations develop. We will notify our members of material changes to this policy via email or in-app notification. Continued use of dewaxx after such notification constitutes acceptance of the updated policy. Our members may opt out of non-essential communications at any time through their account settings, though we will continue to send critical service messages (settlement notifications, security alerts, regulatory notices) regardless of communication preferences.
For privacy inquiries or to exercise your data rights, contact our support team. We operate in English and Bahasa Indonesia during standard business hours. Our services are available only where local law permits; our members remain responsible for verifying that access to and use of dewaxx complies with their jurisdiction's regulations.